Skip to main content

COVID-19 update: Google is prioritizing everyone's health and safety, this may impact UX Research. Learn More

  • English
  • বাংলা
  • Deutsch
  • English (United Kingdom)
  • Español
  • Español (Latinoamérica)
  • Français
  • हिन्दी
  • Indonesia
  • Italiano
  • 日本語
  • Português (Brasil)
  • Português (Portugal)
  • Kiswahili
  • 中文 (简体)
  • 中文 (繁體)

COVID-19 update: Google is prioritizing everyone's health and safety, this may impact UX Research. Learn More

UX research program FAQ

A group of ten people all working together to add oversized elements to an image that symbolizes a web page being built.

Signing up

What kind of participants are you looking for?

All kinds. You don’t need to be a Google user, computer expert, or technology enthusiast to sign up. Anyone who is over the age of 18 and has ever used the internet in any way can join the program.

I don’t live near a Google office. Can I still sign up?

Absolutely. Google regularly conducts remote research via computers and mobile devices. We want to hear from as many people as we can.

Please note that due to COVID-19, all studies will be conducted via video chat or phone until further notice.

How soon will you contact me?

We want to make sure that the studies you participate in are a good fit for you. That’s why we can’t guarantee that everyone who applies will end up participating. If we do contact you, it may not be right away because we will be waiting for a study that’s a good match. We may contact you at any point as long as you remain registered.

If I sign up, will you send me spam or sell my information to other companies?

No. All the information you provide is kept confidential in accordance with the Google Privacy Policy. We only use it to help us find suitable participants for our research studies. We, or an outside agency working on our behalf, would only contact you if we wanted to invite you to participate in a study or needed to clarify some information you provided.

Why does the sign-up link send me to a Qualtrics website?

We partner with Qualtrics to safely host our sign-up questionnaires and surveys.

Why does Google collect my personal information such as ethnicity, gender and disabilities?

Google seeks to design inclusive product experiences for everyone. To do this well, it’s important for us to get feedback from everyone. We collect this information to ensure an inclusive and diverse participant pool that is representative of our society. All of these questions are optional and your information is kept confidential in accordance with the Google Privacy Policy.

My contact information has changed since I signed up. Can I update it?

Yes. Please fill out this form.

I signed up, but I’ve decided I don’t want to participate. How do I opt out?

You can opt out at any time by completing the opt-out form.

I’m ready to sign up. Where do I start?

Participating in a study

What exactly will I be doing in these studies?

When you sign up, you can choose the study types that interest you the most. Here’s a quick breakdown of the different types of studies and how they work.

Remote usability study

In these studies, we’ll gather your feedback via a screen-sharing session with a researcher or a website where you can try something out on your own. You can be almost anywhere in the world, but you’ll need to have a high-speed internet connection.

Usability study at a Google office

These studies work best for people who live close to one of our offices. Typically, you’ll meet one-on-one with a Google researcher who’ll ask you some questions, have you use a new or existing product, and then get your feedback.

Long-form study

These studies require a small amount of activity every day for several days or weeks. Google researchers will ask you to respond to questions or take notes based on your experience using a product. You’ll do everything on your own smartphone, tablet, or laptop.

Surveys

For these studies, we’ll simply send you a survey form to fill out. Please note that we don’t typically offer a gift for participating in a survey.

How long does a typical study take?

You’d normally spend between 60 and 90 minutes with a Google researcher for a usability or field study. Most sessions are held during local business hours, though you may be invited to participate at other times. If you’re participating in a study that takes place in person at a Google office, you’ll need to allow extra time to arrange your own travel.

Thank-you gift

When will I receive my gift?

If your session is eligible for a thank-you gift, you should receive it three to five business days after completing your session. Look out for an email from rewards@perks.com or rewards@tremendous.com. Be sure to add these emails to your Contacts. If it’s been more than five business days, please be sure to check your spam and trash folders. If you’re still unable to retrieve your reward, please reach out to userresearch@google.com for additional support.

Please note that not all study participants will receive a thank-you gift.

What are 360insights and Perks WW?

360insights is the parent company to Perks WW, one of our incentives distribution partners for research participants globally. You may encounter both 360insights and Perks WW in their communications or on their website.

What’s available in the Perks WW catalog?

The Perks WW catalog offers a variety of retail options to choose from, as well as PayPal, Visa, and Mastercard gift cards.

Does my gift card from Perks WW expire?

The Perks WW gift codes you receive from rewards@perks.com and rewards@tremendous.com never expire. However, the reward options available from retailers in the catalogs have expirations that vary by brand. The expiration date will initiate as soon as you successfully place an order on the 360insights website for your desired product. For example, Visa and Mastercard gift cards expire six months after receipt. If you place an order for a Visa gift card today, it will expire in six months.

How do I contact Perks WW and 360insights customer support?

The Perks WW and 360insights customer support team can be contacted at googlesupport@perks.zendesk.com. The turnaround time for resolution varies between a few days to one week depending on the complexity of the issue.

What is Tremendous?

Tremendous is one of our incentives distribution partners for research participants globally.

What’s available in the Tremendous catalog?

The Tremendous catalog offers a variety of retail options to choose from, as well as PayPal, Visa, and Mastercard gift cards.

Does my gift card from Tremendous expire?

The Tremendous gift codes you receive from rewards@tremendous.com expire three years from the date you receive your reward email. However, the reward options available from retailers in the catalogs may have expirations that vary by brand. The expiration date will initiate as soon as you successfully place an order on the Tremendous website for your desired product. For example, Visa and Mastercard gift cards expire six months after receipt. If you place an order for a Visa gift card today, it will expire in six months.

How do I contact Tremendous customer support?

The Tremendous customer support team can be contacted at help@tremendous.com. Tremendous aims for a 24-hour turnaround time for response and resolution.

Can I buy Google hardware at the Google Merchandise Store?

The online Google Merchandise Store does not offer Google hardware.